1. General Provisions

This document (hereinafter – Privacy Policy) determines key principles of your (Client’s) personal data collection, processing and storage by Softera Baltic, UAB (data collected in the Register of Legal Entities of the Republic of Lithuania, legal entity code 301566552, legal address, e-mail address info@soft4factoring.com) (hereinafter – Company). The Privacy Policy aims to protect Client’s personal data from unauthorized use.

By processing personal data, we follow the Law on Legal Protection of Personal Data of the Republic of Lithuania, Law on Electronic Communications of the Republic of Lithuania and other applicable legislation, including instructions and recommendations by competent authorities.

2. Privacy Policy Terms

• Personal data – any information related to a natural person (data subject) who can be identified or is identifiable by reference to relevant data.

• Client – any person ordering, purchasing, or using our services or expressing the intent to do so.

• Processing – any operation on personal data (including collection, storage, modification, transmission, etc.).

• Login information – IP address, browser type, time zone, OS, location, and activity on the website.

• Regulation – Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

3. Personal Data Processing Principles

We follow these principles:

• Data is collected for clear, lawful purposes;

• Processed lawfully and fairly;

• May be shared with local partners;

• Stored accurately, securely, and only for as long as needed;

• Accessible only to authorized personnel;

• Always treated as confidential.

4. Nature of Collected Information

Depending on the nature of the factoring services:

• Basic data: name, surname, phone, email;

• Marketing preferences: consent to communications;

• Client support: website usage data, call logs, correspondence;

• Surveys/newsletters: opt-in participant data.

5. Data Processing Purposes

We process data to:

• Provide services and support;

• Send offers, updates, and news (if opted-in);

• Manage accounting and legal obligations;

• Improve website and service quality;

• Comply with laws and contractual obligations.

6. Data Collection Methods

We collect data:

• When you provide it (forms, calls, email, etc.);

• Through cookies and site analytics;

• From partners or public institutions.

7. Data Processing Duration

Data is retained only as long as necessary based on:

• Service nature;

• Legal requirements;

• Statutory limitation periods.

8. Data Transfer

Your data may be shared with:

• Authorized data processors (e.g. IT providers);

• Debt collection agencies (where applicable);

• Regulatory bodies and legal entities;

• Partners outside the EU/EEA (if allowed and secure).

9. Your Rights

As a Client, you have the right to:

• Access your data;

• Correct or delete it;

• Object to certain processing;

• Transfer your data;

• Withdraw your consent;

• Restrict processing in some cases;

• File a complaint with the State Data Protection Inspectorate.

Requests are addressed within 1 month, extendable by 2 months if necessary. Repeated or unfounded requests may incur a fee or be rejected.

10. Updating Privacy Policy

We may update the Privacy Policy. Significant changes will be communicated directly.

11. Other Information

Our website may link to third-party websites with separate privacy policies.

Cookie Policy

Cookies are small files used to improve your website experience.

We use cookies to collect:

• Browser/device data, IP address, visit metrics, and demographics.

Cookie purposes:

• Ensure functionality;

• Analyze performance and usability;

• Personalize marketing content;

• Enable third-party tools (e.g. social sharing).

Cookie types used:

• Strictly necessary cookies: site navigation and access.

• Statistical cookies: anonymous usage data for optimization.

• Marketing cookies: personalized advertising and tracking.

• Third-party cookies: for social or analytics platforms.

Only SOFT4Factoring can use our cookies. Other cookies are managed by third parties.

13. Information about Cookies used on Company’s website

• _gat_UA-34559195-2 – Used by Google Analytics to throttle request rate. (Expires: 1 minute)

• mcsft – Stores user preferences and settings for the website. (Expires: 1 year)

• scsft – Tracks user browsing behavior for content personalization. (Expires: 1 year)

• _hjIncludedInSessionSample_2892099 – Determines if a user session should be recorded for analytics. (Expires: 30 minutes)

• ccsft – Stores website configuration and customization settings. (Expires: 1 year)

• _hjSession_2892099 – Preserves user states across page requests. (Expires: Session)

• _hjFirstSeen – Identifies a new user’s first session on the website. (Expires: 30 minutes)

• ln_or – Stores the user’s language preference. (Expires: 1 year)

• _hjAbsoluteSessionInProgress – Counts how many times the website has been visited. (Expires: 30 minutes)

• _fbp – Used by Facebook for targeted advertising. (Expires: 3 months)

• _gid – Registers a unique ID for website analytics. (Expires: 24 hours)

• _gcl_au – Used by Google AdSense to measure ad efficiency. (Expires: 3 months)

• _ga_FPS8P4DFJJ – Used to distinguish users for Google Analytics. (Expires: 2 years)

• _ga – Generates statistical data on visitor usage. (Expires: 2 years)

• _hjSessionUser_2892099 – Recognizes returning users for tracking behavior. (Expires: 1 year)

• fcsft – Used for secure communication and user authentication. (Expires: Session)